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Frequently Asked Questions for Direct-to-patients only

Who is SKNV?

Over the past 9 years, SKNV has redefined dermatology with innovative customized medications offering over 120 formulations covering an array of skin conditions such as acne, melasma, rosacea, and more. Manufactured in an FDA-Registered 503B Outsourcing Facility, the company’s medications are prescribed by over 4,000 dermatology providers across the U.S.

When was SKNV founded?

Founded in March 2014, SKNV has been dedicated to improving healthcare delivery by enhancing the accessibility of essential Rx dermatology medications and reducing dependency on complex supply chains.

What differentiates SKNV from a traditional compounding company?

Being an FDA-Registered 503B Outsourcing Facility, SKNV adheres to stringent state and federal regulations. Being a 503B, it is a clear choice and advantage for providers focused on patient convenience and Rx safety. Traditional compounders are not regulated by the FDA.

How are SKNV medications prescribed?

SKNV offers two convenient options for providers:

  • Dispense-In-Office: Patients can be prescribed their medications in the office, receive a supply for 90 days, and leave with their medication in hand, along with the option for a refill reminder.
  • Direct-to-Patient Shipping: Providers can prescribe from a selection of customized medications via their EMR, offering easy, no-cost shipping without prior authorization requirements. Patients can receive their medications in the comfort of their homes avoiding a visit to the pharmacy.

Do you keep my credit card on file?

For Direct-to-Patients (DTP) to ensure your security, we do not store credit card information. You can securely save your payment details in your patient portal for future transactions by using the secure text link provided during online checkout. If you choose to pay over the phone, you will need to provide your credit card information each time.

How do I obtain a receipt?

To receive a receipt, please contact our customer service at 1 (800) 646-5040. Provide your email address, and we will send the receipt promptly. You can also email our costumer service at [email protected] to obtain your receipt. 

Do you accept PayPal or Apple Pay?

Currently, we do not accept PayPal or Apple Pay as valid payment methods.

How do I get my refill?

When providers use Direct-to-Patient, you will receive a text message reminder with a secure link to process your payment. Alternatively, you can contact our customer service at any time to request a refill.

When is my prescription eligible for a refill?

It is as prescribed by the provider (typically after 30 days). You will receive a secure text link after your last refill to easily process your next order. It is even possible to get 90 day supply, should your prescriber decide to order it for you.

Are the medications safe to ship in extreme temperatures?

Yes, our medications undergo rigorous quality testing under both high and low temperatures to ensure their stability and integrity during shipping.

Do you accept insurance?

We do not accept insurance.

What is the name of the medication?

Each medication has a proprietary name, which is labeled on the bottle.

I have not received my tracking number. What should I do?

If you have not received your tracking number, contact us at 1 (800) 646-5040, and we will promptly check with our pharmacy for an update and return your call as soon as possible.

How much does shipping cost?

We offer FREE FedEx shipping. Patients can pay for expedited shipping as well.

Do you ship internationally?

We currently do not offer international shipping, we exclusively serve the 50 states within the U.S.